Frequently Asked Questions

Q: Do you have insurance?

 

A: Yes we have P.L insurance what covers us for 5 million pound.

Q: What is the earliest you deliver & latest pick up?

 

A: We can deliver for 9:00am and pick up is 6:00pm but we are flexable! So don't be afraid to ask we will try our best to suit your party needs.

Q: How can I pay?

 

A: Payment is cash on delivery or bank transfer however we will be setting up a payment system in the near future. 

Q: What happens if it rains?

 

A: If we have heavy rain or we have strong winds we will have to cancel due to health and safety. We assure all of our customers safety comes first! We will contact you if any concerns before your party. To be super safe you can always check out our halls for hire page for an indoor hire.

Q: Do you cater for events?

 

A: Yes We have two options for events as follows.

 

Option 1: You can hire a castle as usual we will deliver, set up and then pick up at the end of your event, you will provide your own supervision

 

Option 2: We will provide Supervision, all the necessary event equipment and hire of the castle all for £200 for 3 hours £25 per hour after that, We will charge £2.00 for 5 minutes you will then receive 10% of the takings at the end of your event.

 

 

Q: Can your castles go on Astroturf?
 
A: Yes we do hire on Astroturf but you do need to let us know beforhand as the standard pegs can damage your lawn!
 
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